Customers are hereby cautioned to conduct their own investigations and analysis and should check the accuracy, reliability of the contact numbers before using any contact numbers received by the customers other than through our official channels such as Bank’s website/authentic literature/Advertisements etc.
Bank accepts no responsibility towards any loss incurred by the customer incidental to usage of any unauthentic contact number/channel.
Do check your account regularly for unauthorized charges or withdrawals. Report any fraudulent charges immediately to bank.
If your debit or credit card is lost or stolen, report it right away to your financial institution.
Protect yourself against Identity theft
Destroy any piece of paper that contains your login and password
Never share your personal information with a stranger or any third party
Password protect your phone, tablet, computer. Make sure your password is complex.
One of the easiest ways to keep your account safe is to regularly change your password. Passwords should be 8 or more characters long and include a combination of numbers, symbols and upper- and lowercase letters.
Avoid having your date of birth, spouse name, house number, house name, car number etc. as passwords.
Do not use same passwords for your email and internet banking.
Don't keep your accounts logged in. When you are done with online banking, log out.
Avoid doing online banking on public WIFI networks.
Avoid accessing your bank account from a computer that is not yours or is a shared computer.
Don't provide your bank account or personal information via email
Update your bank records whenever you change your contact numbers, address or email ID, so we can get in touch with you with important information about your account.
Do not click on unknown / unverified links and immediately delete such SMS / email sent by unknown sender to avoid accessing them by mistake in future.
Always be careful when you are buying or selling products using online sales platforms.
Do not call the numbers directly displayed on the search engine results page as these are often camouflaged by fraudsters.
Be cautious while scanning QR code/s using any payment app.
Never scan any QR code to receive money.
Do not make payments to unknown persons online.
Beware of unbelievable lottery or offers
Do not make payments or share secure credentials in response to any lottery calls / emails.
Do not make payments or enter secure credentials against online offer of loans at low interest rates, etc., without checking / verifying the particulars through genuine sources.
Never believe loan offers made by people on their own through telephones / emails, etc. Never make any payment against such offers or share any personal / financial credentials against such offers without cross-checking that it is genuine through other sources.
Never click on links sent through SMS / emails or reply to promotional SMS / emails.
Never open / respond to emails from unknown sources containing suspicious attachment or phishing links.
Regularly check SMS / emails to ensure that no OTP is generated without your prior knowledge.
Be wary of suspicious looking pop ups that appear during your browsing sessions on internet.
Always check for a secure payment gateway (https:// - URL with a pad lock symbol) before making online payments / transactions.
Keep the OTP /PIN, personal details, password, and credit or debit card number, CVV, etc., private and do not share the confidential financial information with banks/ financial institutions, friends or even family members.
Avoid saving card details on websites / devices / public laptop / desktops.
Never open / respond to emails from unknown sources as these may contain suspicious attachment or phishing links.
Do not share copies of cheque book, KYC documents with strangers.
Install antivirus on your devices and install updates whenever available.
Don’t ignore software updates, either. These updates often include important protections against the latest viruses.
Do not install any unknown applications or software on your phone / laptop.
Do not store passwords or confidential information on devices.
Always use virtual keyboard on public devices since the keystrokes can also be captured through compromised devices, keyboard, etc.
Log out of the internet banking session immediately after usage.
Avoid using public terminals (viz. cyber cafe, etc.) for financial transactions.
Near Field Communication (NFC) feature should be deactivated, if the card is not to be used.
Before entering PIN at any Point of Sale (POS) site or while using the card at an NFC reader, you must carefully check the amount displayed on the POS machine screen and NFC reader.
Never let the merchant take the card away from your sight for swiping while making a transaction.
Cover the keypad with your other hand while entering the PIN at a POS site / ATM.
Do not click on links sent through emails from unknown addresses / names.
Avoid opening emails on public or free networks.
Do not store secure credentials / bank passwords, etc., in emails.
When depositing money, insist on a proper receipt for each and every deposit made with the bank / NBFC / company.
The receipt should be duly signed by an officer authorized by the company and should state inter alia the date of the deposit, the name of the depositor, the amount in words and figures, rate of interest payable, maturity date and amount.
Do not share personal and confidential information on social media platforms. Limit the personal information you share on social media.
Create strong passwords, too, for your social media profiles to help prevent others from logging into them in your name.
Secure your mobile devices, too.
Many of us spend more time surfing the web, answering emails, and watching videos on our smart phones than we do on our laptops. It’s important, then, to put as much effort into protecting our online privacy on our phones and tablets as on our computers.
Make sure to use a pass code to lock your phone. It might seem like a hassle to enter a code every time you want to access your phone’s home screen. But this pass code could offer an extra layer of protection if your phone is lost or stolen.
Use caution when downloading apps. These games and productivity tools could come embedded with dangerous viruses. Only buy games from legitimate sources.
Use the same caution, too, when searching the web or reading emails on your mobile devices as you do when using your laptop or desktop computer.
Always obtain the customer care contact details from the official websites of banks / companies.
Always go to the official website of your bank / service provider. Carefully verify the website details especially where it requires entering financial credentials. Check for the secure sign (https with a padlock symbol) on the website before entering secure credentials.
