FAQ

At Kerala Bank, we will never ask for your personal details through an email. Nor will we ask for your password through any means, phone, fax or in-person. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. Please write to it@keralabank.co.in

Please contact your bank/branch or the destination bank/branch or the Customer Service Centre of the banks

No Service Charges are levied on RTGS/NEFT transactions

Yes. If the beneficiary's bank is unable to credit the beneficiary's account for any reason, the former will return the money to the remitting bank within 2 hours of completion of the batch in which the transaction was processed. Once the amount is received by the remitting bank, it is credited to the remitter's account by the branch concerned

As stated above, NEFT operates in half hourly batches. Currently there are 48 settlements on all days including holidays. Therefore, the beneficiary can expect to get the credit for the transactions on the same day

Under normal circumstances the beneficiary Bank branch receives the funds in real time as soon as funds are transferred by the remitting Bank. The beneficiary Bank has to credit the beneficiary's account within two hours of receiving the funds transfer message

Inter Bank Transfer enables electronic transfer of funds from the account of the remitter in one Bank to the account of the beneficiary maintained with any other Bank branch. There are two systems of Inter Bank Transfer - RTGS and NEFT. Both these systems are maintained by Reserve Bank of India

The Government of India mandates linking Aadhaar to your bank account. The Prevention of Money Laundering (Maintenance of Records) Act, 2005 (“PML Act 2005”) has been amended [as per Government of India Gazette No. 13012/79/2017/Legal-UIDAI (No. 4 of 2017)], Mandatory Aadhaar for every bank account came into force from 1st June 2017. All existing Bank accounts need to be linked with the respective Aadhaar number. The customer, who has not been assigned Aadhaar number as yet, needs to submit the proof of application towards enrolment for Aadhaar to the Bank.

As per the latest master direction, list of OVDs is Passport, Driving License, Voter ID Card, Proof of Possession of Aadhaar, MNREGA Card or Letter issued by National Population Register for Mobile Number Change at the Branch

PAN number needs to be quoted for transactions, such as, account opening, transactions above Rs.50, 000 (whether in cash or non-cash), etc. A full list of transaction where PAN number needs to be quoted can be accessed from website of Income Tax Department

Yes. KYC exercise needs to be done for all those who want to make domestic remittances of Rs. 50,000 and above and all foreign remittances

No, if you have opened an account with a bank, which is KYC complied, then for opening another account with the same bank, furnishing of documents is not necessary

KYC means "Know Your Customer". It is a process by which banks obtain information about the identity and address of the customers. This process helps to ensure that banks' services are not misused. The KYC procedure is to be completed by the banks while opening accounts and also periodically update the same

For opening of a Term Deposit Account, the duly filled and signed Account Opening Form (AOF) with photograph/s of the applicants and the KYC documents are required to be submitted. The AOF has to be submitted along with the requisite amount for which Term Deposit is proposed to be made. The Details of documents is available in the nearest branches

Visit nearest Kerala Bank Branch
Fill up Account-opening form (AOF) and handover the same to the Bank's official
Attachments required - (1) Your Passport size photo (2) Photo-ID proof (3) Address proof

The objective of the Savings Bank is to encourage private individuals to deposit their savings with the bank by allowing interest on the account. Normally, a bank may not allow opening of more than one SB account in the name of the customer or jointly with others.

Bank charges and service tax are applicable for issue of chequebooks, duplicate passbook, cheque return and for standing instructions. Nomination facility is there in SB account where the account holder can nominate a person

By a person in his name/her Name.
All Co-operative institutions can open SB Accounts.
Certain non-profit welfare organizations can also open SB Accounts.
By two or more persons in their joint names payable to (1) Both (2) All of them (3) Either or Survivor where in case of death of one of the account holders

Proprietorship Concern, Partnership Firm, Joint Stock Company for conducting trade; certain institutions, Government departments depending on budgetary allocations, Municipal Corporations, Panchayat Samitis, State Electricity Board, State Housing Board, Trading and Business concerns and Water/Sewerage/Drainage Boards

The account becomes inactive if there are no customer initiated transactions in the account for a continuous period of 1 year and dormant if there are no customer initiated transactions (excludes system generated transactions like credit interest, debit interest) in the account for a continuous period of two years